Refund policy

You have a period of 15 days since you returned the order to change or return it.


Currently we have a promotion with which the first exchange is free (only available for Spain peninsula and not applicable to winners of sweepstakes or gifts).


For the return we offer 2 options, you can send it on your own with the transport company you prefer or we can pick it up at the same address where we deliver the order with SEUR, the price of this service is 5.95 € (only available for Spain peninsula). This amount will be deducted from the refund.

We recommend the second option (collection with SEUR) as the price of shipping with any other transport company and without the management of Arizona is usually much higher.


In the case of returns from outside Spain peninsula you must send it on your own with the transport company of your choice, these costs are not refundable in any case.



Whether it is for an exchange or a return you must send us an email to hello@arizonavintage.com putting in the subject your order number and telling us what you want (exchange or return) and the reason (for example too big or too small size). We will respond within 24 hours (not taking into account weekends and holidays, this period may be increased in holiday periods or busy periods such as August, Black Friday or Christmas).

In the case of a return once we receive the garment you have returned in our facilities (this is usually 24-48 hours after collection) we proceed to issue the refund of the garment. In the case of having paid by Paypal or Amazon Pay the refund is reflected immediately in your account, in the case of having paid by credit card it usually takes a couple of business days. The shipping costs of the original order, in no case are refundable because it is an expense outside Arizona Vintage.


All exchanges or returns that come from a destination with customs (for example Canary Islands, Ceuta or Melilla) must always be sent with the customs expenses paid, Arizona Vintage will not assume customs expenses in any case.

The shipping address is:

Arizona Vintage

Av. Txorrierri 46, Pol.Industrial Berreteaga, Pabellon 7, Nº1, 2ºdcha.

48150 Sondika, Bizkaia